It costs five times more to find a new customer than to retain a current one.
Schedule calls with customers to gauge their satisfaction and address concerns.
Share market insights and opportunities to showcase expertise and improve brand awareness.
Strive to be the best in your market, ensuring clients see you as a leading brand.
Always reply within 24 hours. Quick responses show reliability and attentiveness.
Listen to client inputs and ideas, recognizing their expertise in their field.
Send handwritten cards or personal emails to show clients you care.
Don't wait for clients to ask. Proactively suggest strategies to help them grow.